Where it started
The problem was larger than reaching a remote resource.
One maintenance task could split into a network request, a system account, a shared password, client setup on the user's computer, and records that would need to be found later.
The connection eventually opened. Its intended person, duration, closure owner, and investigation starting point were tracked separately.
As the number of resources and external support needs grew, the same work repeated. Every new person, resource, or location created another VPN profile, firewall request, local account, and follow-up task.
Cerberus grew from that repetition: access needed to become an operation with a clear owner and an end.
Our aim was to turn scattered access responsibility into one management concern and reduce daily coordination work.